Get in
touch.
Wholesale, press, partnerships, customer support — all flow through the same form. Real humans answer within one business day.
Rua Aspicuelta
Vila Madalena
São Paulo · SP 05433
Brazil
Downtown Arts District
Los Angeles · CA 90013
By appointment only
hello@vctr.com
Direct lines
press@vctr.com
wholesale@vctr.com
ambassadors@vctr.com
Here when
you need us.
The best way to reach us is the form above. We respond to every message in order and typically within one business day. Below is what we can help with and what to include in your note.
Order status
Include your order number and the email on the order. Shipping confirmations include carrier tracking.
Sizing & fit
Review the size guide first — most pieces run true to size. If you're between sizes, size up for layering.
Restock requests
Sold-out pieces return in future drops. Tell us the piece and size — we track demand and factor it into the next production run.
Product & care
Fabric content, wash instructions, pre-order timing, size availability — ask us anything. We're the designers and the production team.
Press & wholesale
press@vctr.com or wholesale@vctr.com reach the right desk directly.
Something feels off
If a piece arrives different from how it looks on the site, write us. We'll make it right.
One business day, Monday through Friday. Longer during drop weeks — thank you for your patience.